EsheleD Marketing & Technology

26Jan/160

A better mobile experience

Sridhar Ramaswamy, Google’s SVP for Ads and Commerce, spoke today at the IAB Annual Leadership Meeting in Palm Desert, CA. Building on the theme of “The Next $50B,” Sridhar reinforced Google’s commitment to better mobile experiences in order to move the digital advertising industry forward.

A faster mobile experience

Half of all users tell us waiting for slow pages to load is their top frustration with mobile. Let’s face it, your mobile strategy is irrelevant if people don’t stick around waiting for your page to load. That’s the premise behind Accelerated Mobile Pages (AMP), an open-source technology we announced last October that any publisher can use to make their pages load instantly - and also integrate with any advertising partner.

Sridhar provided an update on the work we’ve been doing with our partners since then to test a range of monetization solutions, from programmatic ad serving to native ads to paywalls. In this time, we’ve also built an ecosystem of third party providers who will support AMP.

Better mobile ads

With AMP we're excited to bring new, compelling mobile experiences to users. But we are also focusing on preventing bad experiences - and Sridhar shared the latest on those efforts. For example, have you ever been swiping through a slideshow of photos on your mobile device and all of a sudden an ad you didn’t mean to tap takes you to another site? We developed technology to detect and prevent these accidental taps - and we block a significant number of them everyday.

We also have policies in place for sites and apps that show Google ads. In 2015, we stopped showing ads on 25,000 apps that didn't meet our guidelines. Two-thirds of them were for bad practices, like ads that covered up your content. This means users have a better ad experience and it also helps publishers and all of those who depend on a healthy digital ads ecosystem. (Learn how we fought bad ads in 2015.)

Measurement across devices

As we work to create better mobile experiences, we can take advantage of one big upside of mobile: measurement. With mobile, we’re able to tap into more signals, and get more relevant data, from device to location to time of day.

Advertisers and publishers can use this data to make mobile ads better and improve business outcomes. For example, Sridhar shared how Cadreon used cross-device measurement in DoubleClick for an auto client to measure the impact of mobile on each conversion, ultimately realizing a 15% lift in total conversions and developing new insights to feed back into their media planning.

Posted by Jonathan Meltzer
Head of Platforms and Publisher Marketing, Google

13Jan/160

Programmatic Guaranteed: Now available to advertisers, publishers globally

Six months ago at the US DoubleClick Leadership Summit, we announced the start of testing for Programmatic Guaranteed, a new way to use programmatic pipes to execute direct deals. In this time, over 300 advertisers and 200 publishers have tested this capability, and we’ve seen impression volumes double every quarter. Based on your feedback, we’ve made several changes and significantly improved the product. So today, we’re announcing the public beta of Programmatic Guaranteed and opening it to any advertiser using DoubleClick Bid Manager or publisher using DoubleClick for Publishers*.

Programmatic direct spending was expected to reach $8 Billion in 2015 in the US alone - more than 50% of total programmatic display ad spend1. Initial steps to bring the benefits of programmatic to direct deals have been focused on automating the deal booking process. While that’s a good start, it only scratches the surface of what programmatic technology can do. The true value of programmatic direct will be achieved when the power of real-time, data-driven decisions is combined with access to brand safe, reserved publisher inventory currently available through direct sales. This will not only shorten the time it takes to book and execute high value reservations type deals, but also improve advertising performance.

That was our goal when developing Programmatic Guaranteed. It’s the only product available today that uses real-time bidding infrastructure to bring the power of programmatic to direct sales. Advertisers and agencies get access to premium guaranteed inventory with cross-campaign / advertiser optimization and frequency management across programmatic and reservation inventory. Publishers can lock in revenue through reservations, forecast against programmatic deals, and enjoy the ease of automated billing and collections. All that without the need to email tags, worry about creative controls, resolve discrepancies, or fax I/Os back and forth.

Finally, we’ve found that Programmatic Guaranteed is creating new opportunities for advertisers and publishers to connect. Here’s what some of our partners are saying about Programmatic Guaranteed:

“The way we stay ahead is by constantly experimenting and pushing technology to work for us. With Programmatic Guaranteed we can lock in revenue by selling a guaranteed number of impressions at pre-negotiated rates. We’ve seen great success with an initial batch of advertisers so far. Programmatic Guaranteed is simple and effective, and it’s ideally suited to the direct sales environment because clients really understand it.”
-Joe Alicata, VP Revenue Product and Operations, VOX Media

"As a premium publisher we will automate what today is manual. Programmatic Guaranteed is definitely an end to end solution. It is exactly what a publisher like Conde Nast needs to do more in a digital environment that is constantly changing and becoming more demanding."
-Elia Blei, Commercial Director Digital and Large Markets, Condé Nast

“At Generator Media we aim to provide a holistic solution for our clients. Including Programmatic Guaranteed in our offering allows us to manage valuable reserved buys alongside our open exchange and private marketplace activity. Doing so provides a level of frequency and messaging control previously unattainable across large scale digital media buys.”
-Russell Wagner, Director of Platform Integrations, Generator Media

"Programmatic Guaranteed helps the publisher deliver very high quality inventory to the advertiser. When we start a campaign, we always have to start with the publisher: we then fix the price with the publisher, define the placement, the timeline and then we define the volume. Through this, if you compare direct sales with Programmatic Guaranteed, we are returning better results."
-Andrea Di Fonzo, Managing Director, MediaCom Italy

Programmatic Guaranteed is now available to all marketers and buyers using DoubleClick Bid Manager, and all publishers using DoubleClick for Publishers. If you have a reservation deal that would benefit from the efficiencies of programmatic, reach out to your DoubleClick account team today to get started. We’re excited to bring this innovative advertising tool to the market and we look forward to your feedback on how we can best improve Programmatic Guaranteed during the public beta.

Posted by Kurt Spoerer
Senior Product Manager, DoubleClick

1 eMarketer, Oct 2015
* Programmatic Guaranteed is not currently available to publishers using DoubleClick for Publishers Small Business

13Jan/160

Programmatic Guaranteed: Now available to advertisers, publishers globally

Six months ago at the US DoubleClick Leadership Summit, we announced the start of testing for Programmatic Guaranteed, a new way to use programmatic pipes to execute direct deals. In this time, over 300 advertisers and 200 publishers have tested this capability, and we’ve seen impression volumes double every quarter. Based on your feedback, we’ve made several changes and significantly improved the product. So today, we’re announcing the public beta of Programmatic Guaranteed and opening it to any advertiser using DoubleClick Bid Manager or publisher using DoubleClick for Publishers*.

Programmatic direct spending was expected to reach $8 Billion in 2015 in the US alone - more than 50% of total programmatic display ad spend1. Initial steps to bring the benefits of programmatic to direct deals have been focused on automating the deal booking process. While that’s a good start, it only scratches the surface of what programmatic technology can do. The true value of programmatic direct will be achieved when the power of real-time, data-driven decisions is combined with access to brand safe, reserved publisher inventory currently available through direct sales. This will not only shorten the time it takes to book and execute high value reservations type deals, but also improve advertising performance.

That was our goal when developing Programmatic Guaranteed. It’s the only product available today that uses real-time bidding infrastructure to bring the power of programmatic to direct sales. Advertisers and agencies get access to premium guaranteed inventory with cross-campaign / advertiser optimization and frequency management across programmatic and reservation inventory. Publishers can lock in revenue through reservations, forecast against programmatic deals, and enjoy the ease of automated billing and collections. All that without the need to email tags, worry about creative controls, resolve discrepancies, or fax I/Os back and forth.

Finally, we’ve found that Programmatic Guaranteed is creating new opportunities for advertisers and publishers to connect. Here’s what some of our partners are saying about Programmatic Guaranteed:

“The way we stay ahead is by constantly experimenting and pushing technology to work for us. With Programmatic Guaranteed we can lock in revenue by selling a guaranteed number of impressions at pre-negotiated rates. We’ve seen great success with an initial batch of advertisers so far. Programmatic Guaranteed is simple and effective, and it’s ideally suited to the direct sales environment because clients really understand it.”
-Joe Alicata, VP Revenue Product and Operations, VOX Media

"As a premium publisher we will automate what today is manual. Programmatic Guaranteed is definitely an end to end solution. It is exactly what a publisher like Conde Nast needs to do more in a digital environment that is constantly changing and becoming more demanding."
-Elia Blei, Commercial Director Digital and Large Markets, Condé Nast

“At Generator Media we aim to provide a holistic solution for our clients. Including Programmatic Guaranteed in our offering allows us to manage valuable reserved buys alongside our open exchange and private marketplace activity. Doing so provides a level of frequency and messaging control previously unattainable across large scale digital media buys.”
-Russell Wagner, Director of Platform Integrations, Generator Media

"Programmatic Guaranteed helps the publisher deliver very high quality inventory to the advertiser. When we start a campaign, we always have to start with the publisher: we then fix the price with the publisher, define the placement, the timeline and then we define the volume. Through this, if you compare direct sales with Programmatic Guaranteed, we are returning better results."
-Andrea Di Fonzo, Managing Director, MediaCom Italy

Programmatic Guaranteed is now available to all marketers and buyers using DoubleClick Bid Manager, and all publishers using DoubleClick for Publishers. If you have a reservation deal that would benefit from the efficiencies of programmatic, reach out to your DoubleClick account team today to get started. We’re excited to bring this innovative advertising tool to the market and we look forward to your feedback on how we can best improve Programmatic Guaranteed during the public beta.

Posted by Kurt Spoerer
Senior Product Manager, DoubleClick

1 eMarketer, Oct 2015
* Programmatic Guaranteed is not currently available to publishers using DoubleClick for Publishers Small Business

13Jan/160

Programmatic Guaranteed: Now available to advertisers, publishers globally

Six months ago at the US DoubleClick Leadership Summit, we announced the start of testing for Programmatic Guaranteed, a new way to use programmatic pipes to execute direct deals. In this time, over 300 advertisers and 200 publishers have tested this capability, and we’ve seen impression volumes double every quarter. Based on your feedback, we’ve made several changes and significantly improved the product. So today, we’re announcing the public beta of Programmatic Guaranteed and opening it to any advertiser using DoubleClick Bid Manager or publisher using DoubleClick for Publishers*.

Programmatic direct spending was expected to reach $8 Billion in 2015 in the US alone - more than 50% of total programmatic display ad spend1. Initial steps to bring the benefits of programmatic to direct deals have been focused on automating the deal booking process. While that’s a good start, it only scratches the surface of what programmatic technology can do. The true value of programmatic direct will be achieved when the power of real-time, data-driven decisions is combined with access to brand safe, reserved publisher inventory currently available through direct sales. This will not only shorten the time it takes to book and execute high value reservations type deals, but also improve advertising performance.

That was our goal when developing Programmatic Guaranteed. It’s the only product available today that uses real-time bidding infrastructure to bring the power of programmatic to direct sales. Advertisers and agencies get access to premium guaranteed inventory with cross-campaign / advertiser optimization and frequency management across programmatic and reservation inventory. Publishers can lock in revenue through reservations, forecast against programmatic deals, and enjoy the ease of automated billing and collections. All that without the need to email tags, worry about creative controls, resolve discrepancies, or fax I/Os back and forth.

Finally, we’ve found that Programmatic Guaranteed is creating new opportunities for advertisers and publishers to connect. Here’s what some of our partners are saying about Programmatic Guaranteed:

“The way we stay ahead is by constantly experimenting and pushing technology to work for us. With Programmatic Guaranteed we can lock in revenue by selling a guaranteed number of impressions at pre-negotiated rates. We’ve seen great success with an initial batch of advertisers so far. Programmatic Guaranteed is simple and effective, and it’s ideally suited to the direct sales environment because clients really understand it.”
-Joe Alicata, VP Revenue Product and Operations, VOX Media

"As a premium publisher we will automate what today is manual. Programmatic Guaranteed is definitely an end to end solution. It is exactly what a publisher like Conde Nast needs to do more in a digital environment that is constantly changing and becoming more demanding."
-Elia Blei, Commercial Director Digital and Large Markets, Condé Nast

“At Generator Media we aim to provide a holistic solution for our clients. Including Programmatic Guaranteed in our offering allows us to manage valuable reserved buys alongside our open exchange and private marketplace activity. Doing so provides a level of frequency and messaging control previously unattainable across large scale digital media buys.”
-Russell Wagner, Director of Platform Integrations, Generator Media

"Programmatic Guaranteed helps the publisher deliver very high quality inventory to the advertiser. When we start a campaign, we always have to start with the publisher: we then fix the price with the publisher, define the placement, the timeline and then we define the volume. Through this, if you compare direct sales with Programmatic Guaranteed, we are returning better results."
-Andrea Di Fonzo, Managing Director, MediaCom Italy

Programmatic Guaranteed is now available to all marketers and buyers using DoubleClick Bid Manager, and all publishers using DoubleClick for Publishers. If you have a reservation deal that would benefit from the efficiencies of programmatic, reach out to your DoubleClick account team today to get started. We’re excited to bring this innovative advertising tool to the market and we look forward to your feedback on how we can best improve Programmatic Guaranteed during the public beta.

Posted by Kurt Spoerer
Senior Product Manager, DoubleClick

1 eMarketer, Oct 2015
* Programmatic Guaranteed is not currently available to publishers using DoubleClick for Publishers Small Business

12Jan/160

A Programmatic New Year: What’s your resolution for 2016?

In 2015, 15 billion dollars was spent programmatically1. As consumers move to mobile, more marketers and publishers are embracing programmatic as a way of connecting with people in micro-moments.

“Programmatic” may have been ANA’s Marketing Word of the Year in 2014, but it was even more popular in 2015 — Google searches for “programmatic” were 46% more popular this year vs. last year, and more than twice as popular from just two years ago2.

What New Year’s resolutions could you make to capture this growing programmatic advertiser demand in 2016?

Take DoubleClick’s Programmatic New Year interactive quiz to find out your 2016 “programmatic resolutions”. Whether you’re already using programmatic or just starting out, these resolutions will serve as a starting point for building your expertise, recognizing opportunities and helping your business grow next year.

Take the quiz and find out your Programmatic New Year’s resolution. Consider sharing your resolution with friends and colleagues—it might just help you stick to it.

Posted by Carlo Acenas
Associate Product Marketing Manager

1 AdAge, June 2015
2 Google Trends data

4Dec/150

Mobile Bootcamp Part IV: Effectively monetize your app

Users continue to move across platforms and screens. Today, more than half the queries on our platform come from mobile devices, both on mobile web and apps. The balance between monetizing your app and providing a good user experience remains tricky yet essential.

Yesterday, we focused on ways to create a high quality app for your users. Continue reading to gather app monetization recommendations from Mark Wolly, Head of Mobile Publisher Solutions at Google, and find a happy medium between effective monetization and good user experience.

  1. Create ads that respect your UX: Good ad placements ensure reliable revenue without sacrificing user experience. Examine the flow of user engagement within your app to place ads in undisruptive places, such as the transition points in a reading app. You can experiment with the frequency and placements of your ads to ensure you’re delivering the right experience in the right context for the user. Try to avoid sandwiching them between your interactive app content and navigation/menu buttons.
  2. Choose the best ad formats for your app’s content structure: It’s easy for users to get distracted by ads given the limited screen size, especially when they don’t match the look and feel of your app.

    Try using Native ads to create a consistent look and feel across your content and ads. Formatted to fit mobile apps’ content and visual design, Native ads are more likely to be viewed and clicked by users. eBay recently started using our Native Ads on DoubleClick and experienced a 3.6X increase in ad engagement on average, with some campaigns delivering click-through rates up to 5%.

    Mark believes “Native presents an opportunity to reset on building premium quality mobile placements and creatives. Many publishers have already built custom formats for direct sales, but haven’t yet extended their advertiser reach by offering them via programmatic channels.”

  3. Build your programmatic direct strategy: Allowing you high quality creative formats from premium advertisers, programmatic direct introduces your app to new advertiser budgets and makes ad operations easier. As explained by Mark, “Many publishers have built incredible custom mobile formats that command high CPMs from high-quality advertisers. They can massively extend their advertiser reach, while retaining the same cpms and control, by offering these formats to new advertisers via programmatic channels.”

There is a fundamental shift amongst consumers in their use of mobile, making it indisputable that apps play a significant role in a consumer’s mobile experience. In the time that desktop audiences have grown 1%, mobile audiences have grown a staggering 41%.

Focusing on ways to increase app discoverability, understand user engagement, optimize app quality, and effectively monetize your app, our mobile bootcamp outlines key steps for enhancing your mobile offerings in time for the holiday season of mobile frenzy.


Posted by Danielle Landress
Associate Product Marketing Manager, Publisher Marketing

3Dec/150

Mobile Bootcamp Part III: Focus on quality

At this point, you’ve read our recommendations for growing your app’s audience and keeping users engaged. But there are technical aspects, too, that can make or break your app’s success. Speed, for example, is crucial -- users expect apps to respond in under one second.
Yesterday, we gave recommendations for attracting, engaging, and retaining your users. Continue reading today to learn tips from Dev Gogate, Mobile Solutions Consulting Manager at Google, on providing your users with a high quality app.

  1. The smaller the app size, the better: Users have limited bandwidth and data storage, so a large app runs the risk of losing an install. App stores impose size limits and will only deliver apps under a certain size over cellular connections; Google has a 50MB limit for each APK (but allows 2GB expansion files for supporting media) and Apple limits app size at 100MB. Use the ProGuard tool to optimize your Android code and enable Resource Shrinking to remove unused and unneeded resources from dependency libraries. App Thinning offers a similar solution for decreasing app size on iOS.
  2. Build apps that use device resources optimally: Building apps without taking into account how display interacts with hardware components can drain precious resources, such as battery life. According to Dev, "App performance is critical! A badly designed app can drastically and negatively impact the the user's perception of the app's usability and will surely lead to an uninstall." Dev recommends compiling a list of metrics for your apps to perform against and then running tests. This YouTube Android performance channel and Google+ community offer excellent tips on building high performing apps.
  3. Ensure your app works across devices: Failing to catch a bug or crash that only impacts some devices quickly leads to angry customer feedback and low ratings. Dev recommends using Cloud Test Lab to simultaneously test your app on nearly every brand and model of Android devices and across multiple languages, screen orientations, and Android API versions. Dev’s expert tip: Even if you have not written any instrumentation tests for your app, you can use Robo tests to exercise your app by simulating user actions.
  4. Use A/B testing to get real user feedback: Dogfooding your app provides early insight into how users interact with your app and how it behaves beyond the test lab. Beta testing, on the other hand, gathers feedback from an enthusiastic audience. Since this testing is customer-facing, ensure the process is simple to ensure high user participation. Both of these tests gives you early feedback from users before widely releasing your app.
  5. Launch new app versions in phases and closely monitor: Don’t underestimate the number of users who may adopt a new version of your app and their levels of usage. Dev recommends using staged rollouts, which allow you to beta test different app versions and gradually release app updates with a chosen user group. The Cloud Test Lab provides access to virtual devices that give rapid feedback during development, as well as physical devices that pinpoint issues found on real, physical devices.
Creating a high quality app is essential for building and maintaining a loyal user base. Follow Dev’s recommendations to optimize your app quality and stay posted for our post tomorrow on ways to effectively monetize.

Posted by Danielle Landress
Associate Product Marketing Manager, Publisher Marketing

2Dec/150

Mobile Bootcamp Part II: Engage your users

Did you know that 52% of all apps lose at least half of their most valuable users after three months?1 In this environment, how can you ensure your app effectively attracts, engages, and retains users?

Yesterday, we kicked off our mobile bootcamp to help get your app in shape for increased traffic and monetization opportunities during the holiday season. Building on mobile expert Cheney Tsai’s recommendations for growing your app’s audience, Jason Rosenblum, Mobile Solutions Consultant at Google, shares tips for effectively engaging users.

  1. Optimize your on-boarding experience: The first-run of your app is critical in selling its value and utility. Jason suggests using A/B testing to experiment with different features, such as adding an app tutorial or custom discount code.
  2. Measure user engagement and understand how it connects to your business: Knowing whether, when, and how frequently users return to your site allows you to strategically send notifications, identify pain points, and launch features. Cohort analysis indicates patterns in user behavior by aligning all metrics by the different days of user experience, regardless of the specific day a user starts using your app.

    While Google Analytics offers standard measurement options -- average session duration, active users, loyalty, recency, audience overview -- consider the nature of your business to pinpoint significant custom metrics. Jason explains, "You need your analytics to make sense for your business. For example, if you're running a hotel booking site, you want to know the number of hotel searches being run and the number of hotel rooms being booked. Customize your analytics for your business so you can drive the right KPIs."

  3. Remind users of your app’s value: 34% of app abandonment is fueled by a loss of interest, so create rich, contextual notifications like latest news, weather, or reminders to re-engage and increase your daily/monthly users. Google Cloud Messaging, for example, allows you to implement and manage notifications across Android and iOS. Jason advises using rich notifications to add quick actions, such as the ability to Archive an email via gMail notifications, and allowing users to control whether and how often they receive notifications.

The total time spent in apps per smartphone user is increasing, yet the total number of apps used has not changed. Users, therefore, are consolidating their time in certain favored apps. Incorporate Jason’s recommendations to keep your users engaged and come back tomorrow to hear from Dev Gogate, Mobile Solutions Consulting Manager at Google, to maximize your app quality.


Posted by Danielle Landress
Associate Product Marketing Manager, Publisher Marketing

Danova, Tom. BI Intelligence: The App Store Marketing Report: User Behavior Trends, And Getting Apps To Stand Out. Business Insider, 2015.

2Dec/150

Delivering yield, speed, and control with DoubleClick for Publishers First Look

Users read, watch, listen, and connect with content across multiple screens throughout the day. With every interaction, they expect fast, safe, and relevant experiences regardless of where they are or what device they’re using. In this environment, publishers only have a split second to deliver the most relevant and highest paying ads to maximize their overall yield without increasing latency and potentially losing users.

A few weeks ago at the IAB Ad Operations Summit, I spoke about a new feature we are testing to deliver yield, speed, and control, called DoubleClick for Publishers First Look. Today, I’d like to give you some more details about it.

One of the fastest-growing segments of programmatic advertising has been from high-CPM, low-match-rate buyers, such as remarketers. These buyers are willing to pay a substantial premium to publishers in exchange for a ‘first look’ at all of a publisher’s inventory, but they need to see a lot of impressions to find the ones they value. The standard implementation of this first look has been through a header bidding tag to indicate interest. While this works, unfortunately it has drawbacks. It adds latency to every pageview, gives one buyer preferential access, and gives up the control and protection of an ad exchange. A better solution would reduce or eliminate latency, enable any selected buyer to compete, and allow publishers to manage demand just as they do with other private or open marketplaces.

First Look does just that. It allows publishers to give trusted programmatic buyers the opportunity to bid on 100% of their inventory -- even ahead of sponsorships and reservations. By allowing these buyers to see more inventory, and by putting them in real-time competition with each other, publishers in our Beta test have seen an average 10% lift in revenue. First Look is simple to set up (no added line items), creates zero added latency (no additional ad requests), and works across all channels and formats. And since First Look is part of the DoubleClick Ad Exchange, you don’t lose any of the controls and protections you already rely on like creative review, category blocking, or malware protection.

“First Look has shown strong performance, increasing our revenue by a double digit percentage across all of our properties. There were no added tags and no need to change our page setup. Best of all, there has been no impact to what our users experience when they visit our properties, regardless of the device they’re using."
Jeremy Hlavacek, Vice President, Programmatic, The Weather Company.

We believe that First Look is good for buyers, too. According to Sam Cox, Vice President at MediaMath:

“First Look is an exciting step towards having all demand compete, simultaneously. Access to more users who are typically consumed by guarantees will drive higher ROI, and the high prices of the inventory should dispel any myth that programmatic is not premium."
Sam Cox, Vice President, OPEN Global Media Management, MediaMath

As I mentioned at the IAB Ad Ops Summit, DoubleClick’s mission is to help our publisher partners grow their ad revenues in a healthy long-term market. With First Look we are striving to create a solution that delivers lift for publishers without sacrificing consumer experience or publisher controls.

We’re excited to launch DoubleClick for Publishers First Look to all publishers early in 2016. Space in our beta is limited, but if you’re interested in getting set-up before the holiday rush, contact your account manager today. And in the coming weeks, stay tuned for more tips on how to maximize your overall yield.

Posted by Jonathan Bellack
Director, Product Management

1Dec/150

Mobile Bootcamp Part I: Get your app into shape for the holiday season

During the 37 hours per month typically spent in apps, people look to their mobile devices for information and entertainment.

This comes as no surprise, however, to our DoubleClick customers. You already see most of your audience is mobile: more than half the queries on our platform today come from mobile devices, across mobile web and apps. This holiday season will bring increased traffic and even greater potential to grow revenue, peaking in January. Mobile app installs are expected to increase by 150% on Christmas Day compared to an average day in December.

To help you take advantage of the surge in user activity on mobile, and particularly in apps, we’ve gathered our most actionable research and best practices. Make the most of the holiday app frenzy with this four-day mobile bootcamp on reaching, engaging, and monetizing your app audiences.

Grow your app’s audience

Of the five hours per day that US consumers spend on smartphones, 54% of digital media time is spent in apps. How can you ensure your app is one of those? Cheney Tsai, our Mobile Solutions Consultant at Google, recommends five steps to help you connect with your audience everywhere.

  1. Get people talking about your app: 52% of users learn about an app from friends, family, or colleagues, proving yet again word-of-mouth is a reliable promotion method. Cheney suggests using App Invites, a beta feature for iOS and Android, which allows users to invite Google contacts to your app via email and SMS. As explained by Cheney, "First impressions matter! App Invites allow you to reach new users with a warm welcome, which could be game-changing for the long term value of your user. You can even reward the sender/receiver with a custom deal just for them."
  2. Make it easy for your existing users to find you, everywhere: By expanding your house ad campaigns to cross-promote on existing properties, you can target desktop users in addition to those on Android and iOS. Use App Indexing to redirect your SEO based traffic to your app; users who have the app are redirected into it while those without the app are prompted to install. Also, make sure your Google Play Store badge is prominently displayed on your website. Users are 47% more likely to trust and download apps upon seeing the Google Play badge!
  3. Optimize your creatives to pique users’ interests in stores: Your app’s presentation in app stores directly impacts downloads. Since the icon is the first impression, make it polished and descriptive with a featured image demonstrative of your app’s uniqueness. Experiment with the Play Store’s A/B testing features for different versions of graphic assets, titles, and descriptions. Cheney recommends playing up keywords with which users are most likely to find your app!
  4. Identify high performing channels and optimize with better analytics: Pinpoint your most successful app install campaigns and creatives to create an effective promotion strategy. For both iOS and Android, you can use Google Analytics to understand your user drop off points. Dive even deeper with app install tracking and custom campaigns to identify your top app referrers!
  5. Listen to your users and address their concerns: User comments may offer constructive feedback, so it’s integral to have a plan in place to respond and make changes. In Google Play Developer Console, you can reply to reviews to help users overcome a problem or communicate relevant information. According to developers like James Jerlecki at Text Plus, “The Reply to Reviews feature has essentially given me that direct line [to users] that I didn’t have before.”Just remember your reply is publicly visible, so ensure you have the right person in your organization replying.

With over 3.1 million apps across the Google Play and Apple stores, your app needs to be present whenever users are looking to discover new apps and stand out from the crowd when they find your app. Check out this blog tomorrow for recommendations from Jason Rosenblum, Mobile Solutions Consultant at Google, for engaging your users.


Posted by Danielle Landress
Associate Product Marketing Manager, Publisher Marketing

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